Privacy Policy

1. Introduction

Welcome to Fabricdry. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry service platform and mobile application.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Delivery addresses (including city, state, and pincode)
• Payment information (processed securely through payment gateways)
• Order history and preferences
• Account credentials (username and password)

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Location data (with your permission)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Social media login information (if you choose to login via Google)
• Payment processing information from our payment partners
• Delivery partner location and status updates

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To process and fulfill your laundry orders
• Communication: To send order updates, notifications, and customer support responses
• Payment Processing: To process payments and prevent fraud
• Improvement: To improve our services, features, and user experience
• Marketing: To send promotional offers and updates (with your consent)
• Legal Compliance: To comply with legal obligations and resolve disputes
• Analytics: To analyze usage patterns and optimize our platform

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Delivery partners (for order pickup and delivery)
• Payment processors (for secure payment processing)
• Cloud storage providers (for data hosting)
• Communication service providers (for SMS and email notifications)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection
• Secure payment processing through PCI-DSS compliant gateways

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing of your personal data
• Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected]

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: